.help-winter-hero {
  position: relative;
  display: grid;
  grid-template-columns: 1.25fr 1fr;
  padding: 36px 38px;
  background:
    radial-gradient(ellipse at 90% 65%, #285f7740, transparent 70%),
    linear-gradient(115deg, #182e42, #101e30);
  border: 1px solid #34536c;
  border-radius: 14px;
  overflow: hidden;
  margin-bottom: 24px;
}
.notification-settings {
  padding: 25px;
  margin: 0 0 24px;
  border-color: #355c75;
  background: #14283a;
}
.notification-settings a {
  color: #9bd6ef;
}
.notify-switches {
  display: grid;
  gap: 8px;
  margin-top: 18px;
}
.notify-switches label {
  display: flex;
  align-items: center;
  gap: 10px;
  margin: 4px 0;
  font-size: 11px;
  color: #b5d0df;
}
.notify-switches input {
  width: 16px;
  min-height: 16px;
  height: 16px;
  accent-color: #84cee9;
}
.notify-setup {
  margin-top: 22px;
  padding: 18px;
  background: #102131;
  border: 1px solid #304b60;
  border-radius: 8px;
}
.notify-setup strong {
  font-size: 12px;
  color: #bddceb;
}
.notify-setup ol {
  padding-left: 18px;
  font-size: 10px;
  color: #98b2c5;
  line-height: 2;
}
.notify-setup p {
  font-size: 10px;
  color: #87a7bf;
  line-height: 1.9;
  margin: 0;
}
.notify-history-heading {
  margin: 25px 0 12px;
}
.notification-error {
  display: block;
  max-width: 320px;
  white-space: normal;
  font-size: 9px;
  line-height: 1.8;
  color: #a9a5aa;
  margin-top: 6px;
}
#notify-find-chats {
  margin-top: 13px;
}
#notify-chat-options {
  margin-top: 13px;
  font-size: 10px;
}
@media (max-width: 650px) {
  .notification-settings {
    padding: 19px;
  }
  .notification-settings > .panel-heading {
    flex-wrap: wrap;
  }
  .notify-switches label {
    font-size: 10px;
  }
}
.winter-kicker {
  color: #94d8ef;
  font-size: 8px;
  letter-spacing: 1.8px;
  font-weight: 600;
}
.help-winter-hero h2,
.contact-hero h2 {
  font-size: 35px;
  line-height: 1.3;
  font-weight: 550;
  letter-spacing: -1.1px;
  margin: 21px 0 15px;
  color: #e4f2ff;
}
.help-winter-hero p {
  font-size: 11px;
  line-height: 1.9;
  color: #94aec2;
  margin: 0;
}
.help-hero-links {
  display: flex;
  align-items: center;
  gap: 23px;
  margin-top: 26px;
}
.help-hero-links .text-button {
  color: #9bd7ed;
}
.winter-guide-art {
  position: relative;
  min-height: 230px;
}
.guide-art-card {
  position: absolute;
  left: 12%;
  top: 42px;
  width: 250px;
  padding: 28px 23px;
  border: 1px solid #5c8fa28c;
  border-radius: 15px;
  background: linear-gradient(125deg, #284c5c, #163246);
  box-shadow: 15px 19px 30px #06172655;
  transform: rotate(7deg);
}
.guide-art-card:before {
  content: "";
  position: absolute;
  inset: -3px 8px auto;
  height: 8px;
  border-radius: 70% 80% 50% 70%;
  background: #d7ebf5c9;
  box-shadow: 0 3px 7px #b9e7fb20;
}
.guide-art-card > span {
  font-size: 7px;
  letter-spacing: 1.5px;
  color: #a8d7e3;
}
.guide-art-card strong {
  display: block;
  font-size: 27px;
  letter-spacing: 2px;
  color: #daf3ff;
  margin: 23px 0 12px;
  font-weight: 500;
}
.guide-art-card p {
  font-size: 10px;
  color: #98bacb;
}
.guide-art-card i {
  display: block;
  margin-top: 20px;
  font-style: normal;
  font-size: 9px;
  color: #a7dccc;
}
.art-snowflake {
  position: absolute;
  right: 0;
  top: 2px;
  font-size: 57px;
  color: #a9ddee;
  opacity: 0.72;
  transform: rotate(12deg);
}
.small-flake {
  left: 3%;
  top: 190px;
  font-size: 28px;
}
.guide-tabs {
  display: flex;
  gap: 6px;
  border: 1px solid #2d4358;
  border-radius: 9px;
  padding: 5px;
  background: #121f2f;
  margin-bottom: 28px;
  max-width: 650px;
}
.guide-tabs button {
  flex: 1;
  border: 0;
  background: none;
  color: #8eaabd;
  border-radius: 6px;
  padding: 13px 17px;
  font-size: 11px;
  font-weight: 550;
}
.guide-tabs button.selected {
  background: #24445a;
  color: #c9eeff;
  box-shadow: 0 2px 4px #0002;
}
.help-section-title {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin: 26px 0 20px;
  gap: 15px;
}
.help-section-title h2 {
  font-size: 17px;
  margin-top: 11px;
}
.help-section-title > span {
  color: #7897ae;
  font-size: 9px;
}
.tutorial-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 16px;
}
.tutorial-step {
  padding: 23px;
  position: relative;
  min-width: 0;
}
.tutorial-number {
  font-size: 27px;
  font-weight: 500;
  color: #86c5df;
  line-height: 1;
}
.tutorial-step h3 {
  font-size: 13px;
  font-weight: 550;
  margin: 22px 0 12px;
}
.tutorial-step p {
  font-size: 11px;
  color: #91a9bc;
  line-height: 1.9;
  margin: 0;
}
.tutorial-step .text-button {
  margin-top: 18px;
  color: #8bcee6;
}
.guide-tip {
  display: flex;
  gap: 13px;
  background: #14283a;
  border: 1px solid #304b61;
  border-radius: 9px;
  padding: 16px 20px;
  margin-top: 21px;
  color: #9ebfd1;
}
.guide-tip > span {
  font-size: 21px;
}
.guide-tip p {
  font-size: 10px;
  line-height: 1.9;
  margin: 0;
}
.guide-tip strong {
  color: #bcdeed;
  font-weight: 550;
}
.zalo-tutorial-layout {
  display: grid;
  grid-template-columns: 1.45fr 1fr;
  gap: 23px;
}
.zalo-tutorial-steps {
  display: grid;
  gap: 13px;
}
.zalo-tutorial-steps > article {
  display: flex;
  gap: 20px;
  padding: 22px;
}
.zalo-tutorial-steps > article > span {
  color: #7fbeda;
  font-size: 22px;
  flex-shrink: 0;
}
.zalo-tutorial-steps h3 {
  font-size: 13px;
  margin: 1px 0 9px;
  font-weight: 550;
}
.zalo-tutorial-steps p {
  font-size: 11px;
  color: #94aabc;
  line-height: 1.9;
  margin: 0;
}
.zalo-guide-note {
  padding: 28px;
  background:
    radial-gradient(ellipse at 100% 0, #2b587744, transparent 70%), #132333;
}
.zalo-guide-note .zalo-logo {
  width: 43px;
  height: 43px;
  font-size: 16px;
}
.zalo-guide-note h3 {
  font-size: 17px;
  line-height: 1.6;
  margin: 23px 0 15px;
  font-weight: 550;
}
.zalo-guide-note p {
  font-size: 11px;
  color: #93afc3;
  line-height: 1.9;
}
.zalo-guide-note a {
  display: block;
  color: #8ed5f4;
  font-size: 10px;
  line-height: 1.8;
  margin: 25px 0;
  text-decoration: none;
}
.zalo-guide-note .button {
  width: 100%;
}
.help-bottom-grid {
  display: grid;
  grid-template-columns: 1.4fr 1fr;
  gap: 23px;
  margin-top: 27px;
}
.faq a {
  color: #95d7f5;
}
.help-support-cta {
  background: linear-gradient(125deg, #203d52, #162739);
  border: 1px solid #37556c;
  border-radius: 12px;
  padding: 31px;
  position: relative;
  overflow: hidden;
}
.help-support-cta > span {
  display: block;
  color: #97d4ee;
  font-size: 37px;
  line-height: 1;
}
.help-support-cta h2 {
  font-size: 23px;
  font-weight: 550;
  margin: 24px 0 14px;
}
.help-support-cta p {
  font-size: 11px;
  color: #93afc3;
  line-height: 1.9;
  margin: 0 0 23px;
}
.help-support-cta > .text-button {
  display: block;
  margin-top: 21px;
  color: #a4d6e9;
}
.contact-hero {
  padding: 13px 0 28px;
}
.contact-hero h2 {
  font-size: 32px;
}
.contact-hero p {
  font-size: 11px;
  color: #91adc3;
  line-height: 1.8;
}
.contact-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 18px;
}
.contact-card {
  padding: 25px;
  min-width: 0;
}
.contact-icon {
  display: grid;
  place-items: center;
  width: 40px;
  height: 40px;
  font-size: 24px;
  color: #99d6ed;
  background: #223e50;
  border: 1px solid #42637a;
  border-radius: 11px;
}
.contact-card h3 {
  font-size: 15px;
  margin: 20px 0 12px;
  font-weight: 550;
}
.contact-card p {
  font-size: 11px;
  color: #8fa8bd;
  line-height: 1.9;
  margin: 0 0 20px;
  overflow-wrap: anywhere;
  white-space: pre-wrap;
}
.contact-card a {
  display: inline-block;
  text-decoration: none;
  font-size: 10px;
  color: #8cd0ed;
}
.primary-contact {
  background: linear-gradient(140deg, #23465a, #162d40);
  border-color: #46697d;
}
.support-intro {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 20px;
  margin-bottom: 25px;
}
.support-intro h2 {
  font-size: 24px;
  line-height: 1.5;
  margin: 14px 0 8px;
  letter-spacing: -0.5px;
  font-weight: 550;
}
.support-intro p {
  font-size: 11px;
  color: #8da8bc;
  line-height: 1.8;
  margin: 0;
}
.support-intro > .button {
  white-space: nowrap;
}
.support-compose {
  padding: 26px;
  margin-bottom: 24px;
}
.support-form-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 20px;
}
.support-compose textarea,
#support-reply {
  width: 100%;
  background: #101e2d;
  border: 1px solid #344e64;
  border-radius: 7px;
  padding: 13px;
  color: #d2e4f3;
  font: inherit;
  font-size: 12px;
  line-height: 1.8;
  resize: vertical;
  text-transform: none;
}
.support-compose-footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 20px;
  margin-top: 19px;
}
.support-compose-footer > span {
  font-size: 9px;
  color: #7798b0;
}
.support-workspace {
  display: grid;
  grid-template-columns: 300px minmax(0, 1fr);
  gap: 20px;
  align-items: start;
}
.support-list-panel > .panel-heading {
  padding: 20px 18px;
  margin: 0;
}
.support-list-panel > .live-select {
  width: calc(100% - 36px);
  margin: 0 18px 15px;
  background: #142638;
  border-color: #354e62;
}
.support-ticket-list {
  max-height: 625px;
  overflow: auto;
  padding: 0 9px 10px;
}
.ticket-list-item {
  display: block;
  width: 100%;
  padding: 15px 11px;
  background: none;
  border: 1px solid transparent;
  border-bottom-color: #263b4b;
  text-align: left;
  border-radius: 7px;
  margin-bottom: 5px;
  color: #abc3d6;
}
.ticket-list-item:hover {
  background: #1a3042;
}
.ticket-list-item.selected {
  border-color: #446a84;
  background: #203e53;
}
.ticket-list-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  font-size: 8px;
  color: #82a4bd;
}
.ticket-list-top > .ticket-state {
  padding: 3px 6px;
  border-radius: 4px;
}
.ticket-list-item > strong {
  display: block;
  font-size: 12px;
  line-height: 1.8;
  font-weight: 500;
  margin: 10px 0;
  color: #d0e4f5;
  overflow-wrap: anywhere;
}
.ticket-list-meta {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 9px;
  color: #88a6bc;
  flex-wrap: wrap;
}
.ticket-list-meta small {
  margin-left: auto;
  font-size: 8px;
}
.ticket-list-meta b {
  min-width: 16px;
  padding: 2px 4px;
  border-radius: 5px;
  background: #78c4e5;
  color: #102b3d;
  font-size: 8px;
  text-align: center;
}
.ticket-state.waiting_staff {
  background: #283e50;
  color: #a9d0e7;
}
.ticket-state.waiting_customer {
  background: #1c443d;
  color: #9bd9c5;
}
.ticket-state.closed {
  background: #293544;
  color: #97a9b8;
}
.support-list-empty {
  font-size: 11px;
  color: #819bad;
  text-align: center;
  padding: 30px 12px;
  line-height: 1.9;
}
.support-thread-panel {
  min-height: 540px;
  padding: 23px;
}
.support-thread-empty {
  display: flex;
  align-items: center;
  justify-content: center;
  flex-direction: column;
  text-align: center;
  min-height: 490px;
}
.support-thread-empty > span {
  display: grid;
  place-items: center;
  width: 65px;
  height: 65px;
  background: #1e374a;
  color: #89c4df;
  border-radius: 18px;
  font-size: 35px;
}
.support-thread-empty h3 {
  font-size: 16px;
  font-weight: 500;
  margin: 24px 0 12px;
}
.support-thread-empty p {
  font-size: 11px;
  color: #87a0b7;
  line-height: 1.8;
  max-width: 280px;
}
.support-thread-header {
  display: flex;
  align-items: start;
  justify-content: space-between;
  gap: 15px;
  padding-bottom: 18px;
  border-bottom: 1px solid #2a4356;
}
.support-thread-header > div {
  min-width: 0;
}
.support-thread-header > div > span {
  font-size: 9px;
  color: #80a6be;
  overflow-wrap: anywhere;
}
.support-thread-header h3 {
  font-size: 15px;
  line-height: 1.8;
  font-weight: 550;
  margin: 10px 0 5px;
  overflow-wrap: anywhere;
}
.support-thread-header small {
  font-size: 9px;
  color: #92a8ba;
}
.support-messages {
  max-height: 445px;
  min-height: 200px;
  overflow-y: auto;
  padding: 20px 5px 20px 0;
  display: flex;
  flex-direction: column;
  gap: 16px;
  scrollbar-width: thin;
  scrollbar-color: #405e76 transparent;
}
.support-bubble {
  max-width: 92%;
  padding: 14px 17px;
  border-radius: 12px;
  background: #1b3245;
  border: 1px solid #2d4d65;
  align-self: flex-start;
  min-width: 150px;
}
.support-bubble.from-customer {
  align-self: flex-end;
  background: #193c3b;
  border-color: #355a55;
}
.theme-burgundy .support-bubble.support-sent {align-self:flex-end;background:#8b3d51;border-color:#dba39155;border-radius:16px 16px 4px 16px;}
.theme-burgundy .support-bubble.support-received {align-self:flex-start;background:#512234;border-color:#a7687e44;border-radius:16px 16px 16px 4px;}
.support-delivery {display:flex;gap:12px;align-items:center;margin-top:8px;font-size:11px;color:#e6d0c3;}
.daily-descriptions {padding:16px;margin:14px 0;border:1px solid #ba84915c;border-radius:14px;background:#280d1955;}
.daily-descriptions h4 {margin:0 0 12px;}
.daily-descriptions section+section {margin-top:16px;padding-top:14px;border-top:1px solid #ba84913b;}
.daily-descriptions small {color:#dfc5c4;}
.daily-description-text {white-space:pre-wrap;overflow-wrap:anywhere;text-transform:none!important;line-height:1.7;margin-top:8px;color:#fff0e3;font-size:14px;}
.support-bubble > div {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
  font-size: 8px;
  color: #8cacbe;
}
.support-bubble strong {
  font-size: 9px;
  color: #a8cddd;
  font-weight: 500;
}
.support-bubble time {
  font-size: 8px;
  white-space: nowrap;
}
.support-bubble p {
  font-size: 12px;
  color: #d4e5ef;
  line-height: 1.9;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
  margin: 10px 0 0;
}
.support-reply-actions {
  display: flex;
  justify-content: space-between;
  gap: 15px;
  align-items: center;
  margin-top: 13px;
}
.support-admin-config {
  padding: 25px;
  margin-bottom: 24px;
  border-color: #34566f;
  background: #142536;
}
.support-admin-config > .panel-heading {
  margin-bottom: 18px;
}
.support-admin-config form > .button {
  margin-top: 20px;
}
.support-floating {
  position: fixed;
  bottom: 23px;
  right: 25px;
  z-index: 40;
  display: none;
  align-items: center;
  gap: 9px;
  border: 1px solid #78b7d3;
  background: #224f67;
  color: #e1f5ff;
  box-shadow: 0 7px 27px #0004;
  border-radius: 50px;
  padding: 12px 18px;
  font-size: 11px;
  font-weight: 550;
}
.signed-in .support-floating {
  display: flex;
}
.support-floating > span {
  font-size: 20px;
}
.support-floating b {
  background: #b9e9ff;
  color: #17415a;
  font-size: 9px;
  min-width: 18px;
  padding: 3px 5px;
  border-radius: 10px;
}
@media (max-width: 1150px) {
  .help-winter-hero {
    padding: 30px;
  }
  .help-winter-hero h2 {
    font-size: 30px;
  }
  .guide-art-card {
    left: 6%;
    width: 225px;
  }
  .art-snowflake {
    right: -13px;
    font-size: 47px;
  }
  .tutorial-step {
    padding: 20px;
  }
  .support-workspace {
    grid-template-columns: 255px minmax(0, 1fr);
    gap: 16px;
  }
  .support-thread-panel {
    padding: 19px;
  }
  .contact-card {
    padding: 21px;
  }
}
@media (max-width: 900px) {
  .help-winter-hero {
    grid-template-columns: 1.3fr 1fr;
  }
  .winter-guide-art {
    transform: scale(0.85);
    transform-origin: left center;
  }
  .help-winter-hero h2 {
    font-size: 28px;
  }
  .tutorial-grid {
    grid-template-columns: repeat(2, 1fr);
  }
  .contact-grid {
    grid-template-columns: repeat(2, 1fr);
  }
  .support-workspace {
    grid-template-columns: 240px minmax(0, 1fr);
  }
  .support-intro {
    align-items: flex-start;
  }
  .support-intro h2 {
    font-size: 21px;
  }
  .support-bubble {
    max-width: 100%;
    padding: 12px;
  }
  .support-bubble > div {
    flex-wrap: wrap;
    gap: 5px;
  }
}
@media (max-width: 650px) {
  .help-winter-hero {
    display: block;
    padding: 26px 22px;
  }
  .help-winter-hero h2 {
    font-size: 28px;
    margin-top: 18px;
  }
  .help-winter-hero p {
    font-size: 10px;
  }
  .winter-guide-art {
    display: none;
  }
  .help-hero-links {
    gap: 16px;
  }
  .help-hero-links .button {
    font-size: 10px;
    padding: 11px 13px;
  }
  .help-hero-links .text-button {
    font-size: 9px;
  }
  .guide-tabs {
    gap: 4px;
  }
  .guide-tabs button {
    padding: 12px 7px;
    font-size: 9px;
  }
  .help-section-title h2 {
    font-size: 15px;
  }
  .help-section-title > span {
    display: none;
  }
  .help-section-title .eyebrow {
    font-size: 7px;
  }
  .tutorial-grid {
    gap: 12px;
  }
  .tutorial-step {
    padding: 19px 16px;
  }
  .tutorial-step h3 {
    font-size: 12px;
    margin-top: 18px;
  }
  .tutorial-step p {
    font-size: 10px;
  }
  .tutorial-number {
    font-size: 24px;
  }
  .guide-tip {
    padding: 14px;
    gap: 10px;
  }
  .guide-tip p {
    font-size: 9px;
  }
  .zalo-tutorial-layout,
  .help-bottom-grid {
    grid-template-columns: 1fr;
    gap: 18px;
  }
  .zalo-tutorial-steps > article {
    padding: 18px;
    gap: 15px;
  }
  .zalo-tutorial-steps h3 {
    font-size: 12px;
  }
  .zalo-tutorial-steps p {
    font-size: 10px;
  }
  .zalo-guide-note {
    padding: 23px;
  }
  .help-support-cta {
    padding: 26px;
  }
  .contact-hero {
    padding: 5px 0 18px;
  }
  .contact-hero h2 {
    font-size: 27px;
  }
  .contact-grid {
    gap: 12px;
  }
  .contact-card {
    padding: 19px 16px;
  }
  .contact-card h3 {
    font-size: 13px;
  }
  .contact-card p {
    font-size: 10px;
  }
  .contact-card .button {
    font-size: 9px;
    padding: 9px 10px;
  }
  .contact-icon {
    width: 34px;
    height: 34px;
    font-size: 21px;
  }
  .support-intro {
    display: block;
  }
  .support-intro .button {
    margin-top: 18px;
    font-size: 10px;
  }
  .support-workspace {
    grid-template-columns: 1fr;
  }
  .support-ticket-list {
    max-height: 240px;
  }
  .support-thread-panel {
    min-height: 400px;
  }
  .support-thread-empty {
    min-height: 350px;
  }
  .support-messages {
    max-height: 400px;
  }
  .support-compose {
    padding: 20px;
  }
  .support-form-grid {
    grid-template-columns: 1fr;
    gap: 2px;
  }
  .support-compose-footer {
    flex-direction: column;
    align-items: stretch;
    gap: 15px;
  }
  .support-compose-footer > span {
    font-size: 9px;
  }
  .support-bubble {
    max-width: 94%;
    padding: 14px;
  }
  .support-bubble p {
    font-size: 11px;
  }
  .support-admin-config {
    padding: 19px;
  }
  .support-admin-config .panel-heading {
    flex-wrap: wrap;
  }
  .support-floating {
    bottom: 17px;
    right: 16px;
    padding: 10px 14px;
    font-size: 10px;
  }
  .support-floating > span {
    font-size: 17px;
  }
}